Team Manager- Operations(Tech,Customer Service) with Leading Intnl BPO

2 Opening(s)

Intellecta Consultants, hiring for Client of intellecta consultants-Leading International BPO

Summary

 

Experience:

6 - 10 Years

Location:

Mumbai, Mumbai Suburbs

Compensation:

Rupees 7,00,000 - 8,50,000
(Inclusive of 10% variables)

Education:

UG - Any Graduate - Any SpecializationPG - Any PG Course - Any Specialization,Post Graduation Not Required

Industry Type:

BPO/ITES

Role:

Operations Mgr

Functional Area:

ITES/BPO/KPO, Customer Service, Ops.

Posted Date:

10 Oct

Job Description

*Handling a team of 60+ advisors
*Collating & analyzing performance data for all process on weekly, fortnightly & monthly basis.
*Monitoring individual performance
*Conduct Vitality Trainings for process
*Maintaining CSAT & Quality in reqd level

Keywords: operations manager,team manager,team operations manager,team manager ops

Desired Candidate Profile

*Graduate with 5+ yrs of exp
*Shd be into International BPO & Voice process
*Rel exp into Tech, ISP, Customer Service process
*Shd be an AM or team operations mgr on papers for 1+yr
*Handled a team of 2-3 TL's, 70+FTE's
*Excellent communication

Company Profile

We are a premier Search & Placement Services Company dealing with various high growth sectors such as Telecom, Banking Financial Services, Top International Call Centers / BPO.

Our core Focus area is Middle, Senior and Top Management Recruitments.

Contact Details

Company Name:

Intellecta Consultants

Website:

http://www.intellecta.co.in

Executive Name:

Ms. Anuja Shetti

Address:

Intellecta Consultants
302, Gemstar Commercial Complex,
Ramchandra Lane Extn, Nxt to Paras Industrial Est,
Kachpada, Malad (West)
MUMBAI,Maharashtra,India 400064

Email Address:

jobs@intellecta.co.in

Telephone:

22-91-9820211840

Reference ID:

Anuja_TOM(Tech)